Tuesday, July 24, 2012

Exam Results – Final Exam for Ch 11-16 – IT Essentials: PC Hardware and Software – Version 4.1

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1
What is one advantage of a solid state drive?
– less prone to failure than a traditional drive
2
A customer has spilled some liquid into the laptop keyboard. The laptop appears to function properly except for the keys. After cleaning the keyboard, the technician tests the keyboard and it still has failing keys. What are two possible actions the technician could take? (Choose two.)
– Replace the keyboard.
– Use an external keyboard until the laptop keyboard is replaced
3
A user mentions that the Photoshop application has been recently installed on a laptop and that the laptop runs slowly when Photoshop is running. The computer technician checks on the laptop and notices that while the laptop responds normally when it is being used to surf the web, the hard disk light is constantly on when Photoshop is running. What is the most likely cause of the excessive hard disk activity?
– disk fragmentation
4
Which authentication technology uses a physical characteristic of the user in conjunction with a password?
– biometrics
5
A junior technician finds preventive maintenance very boring and would prefer to fix real problems. However, what is the most important reason for the company that the preventive maintenance be done?
– Preventive maintenance helps to protect the computer equipment against future problems.
6
A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)
– Avoid lifting the equipment using the strength in your back
– Lift the equipment using the strength in your legs and knees
7
Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
– smart key
8
The ABC Company sales force has been provided with smartphones and portable printers as shown in the graphic. Which two short-range technologies can support these types of devices? (Choose two.)
– Bluetooth
– Infrared
9
Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.)
– Disabling SSID broadcasts.
– Configuring MAC address filtering.
10
What is the issue if the status of a hard disk drive shows as “Unreadable” in the Disk Management utility?
– The drive has input/output errors, has a hardware failure, or is corrupt.
11
A technician needs to stop the print spooler on a Windows XP computer because the printer has failed. Which set of commands should the technician follow?
– Choose Start > Control Panel > Administrative Tools >Computer Management. Choose Services.
12
After checking that a new ink jet printer has new ink cartridges, that dry paper has been installed as recommended by manufacturer, and that the latest printer driver has been installed, a technician notes that the printer still fails to produce any output. Which three actions could possibly resolve this problem? (Choose three.)
– Check and secure the cables.
– Set the printer to Resume Printing.
– Ensure that the printer is powered on.
13
A technician has installed new RAM in a laptop. When restarted the laptop emitted a long beep. What are two possible causes and solutions for this problem? (Choose two.)
– The laptop BIOS should be upgraded when installing the RAM.
– The new RAM is defective and must be replaced.
14
A technician has received several reports from employees about receiving e-mail from websites that request private bank information. Which type of security should be implemented to block employees from accessing these suspicious websites?
– phishing protection
15
A user is experiencing problems with a new removable external drive. What two checks should a technician perform to ensure that a removable external drive will be recognized by a computer? (Choose two.)
– Ensure that the correct drivers are installed.
– Check that the external ports are enabled in the BIOS settings.
16
A temporary user is trying to log in to a computer that the same user used last month, but now is unable to complete the login process. What are two possible causes of the failed login? (Choose two.)
The user does not have the rights to log in.
– The user account has been disabled.
– The user is using an incorrect username or password.
17
A network technician is installing network service in a new office. What is the distance limitation of a single data run for UTP cabling without adding networking devices?
– 330 ft (100 m)
18
What could be the possible solution to the Windows Vista search feature taking longer than expected to find results?
– Change the settings of the Index service in the Advanced Options panel.
19
What is the purpose of the setupmgr.exe file?
– It helps prepare an answer file to automate the installation of Windows XP.
20
A computer had updates installed and was rebooted. Nothing is displaying on the monitor that is connected to the computer. What could the technician do to reset the monitor settings?
– Use the F8 key.
21
A laptop less than six months old shuts down after about 30 minutes of operation. When the AC power adapter is connected, the laptop continues to shutdown after a short period of operation each time the laptop is restarted. What should be recommended as a solution?
– The laptop power scheme is set to an unsuitable environment. Have the customer adjust the power scheme through the control panel.
22
Which external connection technology would a technician choose for a customer who wants to connect a device capable of a data transfer rate of 700 Mb/s to a computer?
– IEEE 1394b (Firewire)
23
A Windows XP computer that once had three operating systems installed now has only one operating system. However, when the computer boots up, the user is still presented with a choice between the old systems and XP. Which path allows the user to make changes to the BOOT.INI file?
– Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab. Click Settings in the Startup and Recovery area. Click Edit.
24
A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first?
– The monitor was damaged during cleaning.
25
What is different about the default location for user files in Windows Vista compared to Windows XP?
– The default location for user files in Windows Vista is within a user-specific subfolder in the Users folder.
26
In a networking class, the instructor tells the students to ping the other computers from the command prompt. Why do all pings in the class fail?
-The Windows firewall is blocking the ping.
27
Refer to the exhibit. A customer purchased a computer three years ago and needs to add a second hard drive. The computer has the internal and external ports listed in the exhibit. Which solution would be the best if optimal performance is the deciding factor?
-Attach a hard drive to an internal SATA port.
28
Why does a technician wear an antistatic wrist strap?
-to prevent damage to electronic components inside the computer
29
A technician uses an application to capture packets on the network. One such capture reveals the password that is used by a person in the classroom to initiate a Telnet session with a school network device. What recommendation could the technician make to the person who is using Telnet?
-If possible, enable the network device to use SSH instead of Telnet.
30
Which Windows protocol enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?
-Remote Desktop Protocol
31
A technician is compiling a company computer support training manual. One of the utilities that is described in the manual is Sysprep. What is the purpose of this utility?
-It prepares a computer for imaging.
32
A user wants to upgrade the video adapter in a computer. What is the first issue the user should consider when selecting a newer video adapter?
-Is there an available compatible expansion slot on the motherboard?
33
A customer requires a computer storage system that uses no more than two drives to provide drive redundancy and the highest possible performance. Which type of RAID should the technician install?
-RAID level 0 – data striping
34
Which would be a reason to update the BIOS of a computer?
-A computer being prepared for an upgrade is found to lack support for newer hardware devices
35
Which statement best describes how telephone calls are carried over data networks and the Internet?
-Analog voice signals are converted into digital information that is transported in IP packets
36
Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.)
-The unattend.txt file is corrupted
-The network shared folder that holds the OS files is not accessible.
37
A user on the network needs to be able to add and remove files in a shared folder on an NTFS-formatted server. Users should never be allowed to assume ownership of the shared folder. Which permission should the administrator assign to the user?
-modify
38
A technician is working on a networked computer that has an IP address of 169.254.25.66 and no Internet access. What could the technician do to remedy the problem?
-Reload TCP/IP on the computer.

1. What is one advantage of a solid state drive?
– less prone to failure than a traditional drive
2
A customer has spilled some liquid into the laptop keyboard. The laptop appears to function properly except for the keys. After cleaning the keyboard, the technician tests the keyboard and it still has failing keys. What are two possible actions the technician could take? (Choose two.)
– Replace the keyboard.
– Use an external keyboard until the laptop keyboard is replaced
3
A user mentions that the Photoshop application has been recently installed on a laptop and that the laptop runs slowly when Photoshop is running. The computer technician checks on the laptop and notices that while the laptop responds normally when it is being used to surf the web, the hard disk light is constantly on when Photoshop is running. What is the most likely cause of the excessive hard disk activity?
– disk fragmentation
4
Which authentication technology uses a physical characteristic of the user in conjunction with a password?
– biometrics
5
A junior technician finds preventive maintenance very boring and would prefer to fix real problems. However, what is the most important reason for the company that the preventive maintenance be done?
– Preventive maintenance helps to protect the computer equipment against future problems.
6
A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)
– Avoid lifting the equipment using the strength in your back
– Lift the equipment using the strength in your legs and knees
7
Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
– smart key
8
The ABC Company sales force has been provided with smartphones and portable printers as shown in the graphic. Which two short-range technologies can support these types of devices? (Choose two.)
– Bluetooth
– Infrared
9
Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.)
– Disabling SSID broadcasts.
– Configuring MAC address filtering.
10
What is the issue if the status of a hard disk drive shows as “Unreadable” in the Disk Management utility?
– The drive has input/output errors, has a hardware failure, or is corrupt.
11
A technician needs to stop the print spooler on a Windows XP computer because the printer has failed. Which set of commands should the technician follow?
– Choose Start > Control Panel > Administrative Tools >Computer Management. Choose Services.
12
After checking that a new ink jet printer has new ink cartridges, that dry paper has been installed as recommended by manufacturer, and that the latest printer driver has been installed, a technician notes that the printer still fails to produce any output. Which three actions could possibly resolve this problem? (Choose three.)
– Check and secure the cables.
– Set the printer to Resume Printing.
– Ensure that the printer is powered on.
13
A technician has installed new RAM in a laptop. When restarted the laptop emitted a long beep. What are two possible causes and solutions for this problem? (Choose two.)
– The laptop BIOS should be upgraded when installing the RAM.
– The new RAM is defective and must be replaced.
14
A technician has received several reports from employees about receiving e-mail from websites that request private bank information. Which type of security should be implemented to block employees from accessing these suspicious websites?
– phishing protection
15
A user is experiencing problems with a new removable external drive. What two checks should a technician perform to ensure that a removable external drive will be recognized by a computer? (Choose two.)
– Ensure that the correct drivers are installed.
– Check that the external ports are enabled in the BIOS settings.
16
A temporary user is trying to log in to a computer that the same user used last month, but now is unable to complete the login process. What are two possible causes of the failed login? (Choose two.)
The user does not have the rights to log in.
– The user account has been disabled.
– The user is using an incorrect username or password.
17
A network technician is installing network service in a new office. What is the distance limitation of a single data run for UTP cabling without adding networking devices?
– 330 ft (100 m)
18
What could be the possible solution to the Windows Vista search feature taking longer than expected to find results?
– Change the settings of the Index service in the Advanced Options panel.
19
What is the purpose of the setupmgr.exe file?
– It helps prepare an answer file to automate the installation of Windows XP.
20
A computer had updates installed and was rebooted. Nothing is displaying on the monitor that is connected to the computer. What could the technician do to reset the monitor settings?
– Use the F8 key.
21
A laptop less than six months old shuts down after about 30 minutes of operation. When the AC power adapter is connected, the laptop continues to shutdown after a short period of operation each time the laptop is restarted. What should be recommended as a solution?
– The laptop power scheme is set to an unsuitable environment. Have the customer adjust the power scheme through the control panel.
22
Which external connection technology would a technician choose for a customer who wants to connect a device capable of a data transfer rate of 700 Mb/s to a computer?
– IEEE 1394b (Firewire)
23
A Windows XP computer that once had three operating systems installed now has only one operating system. However, when the computer boots up, the user is still presented with a choice between the old systems and XP. Which path allows the user to make changes to the BOOT.INI file?
– Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab. Click Settings in the Startup and Recovery area. Click Edit.
24
A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first?
– The monitor was damaged during cleaning.
25
What is different about the default location for user files in Windows Vista compared to Windows XP?
– The default location for user files in Windows Vista is within a user-specific subfolder in the Users folder.
26
In a networking class, the instructor tells the students to ping the other computers from the command prompt. Why do all pings in the class fail?
-The Windows firewall is blocking the ping.
27
Refer to the exhibit. A customer purchased a computer three years ago and needs to add a second hard drive. The computer has the internal and external ports listed in the exhibit. Which solution would be the best if optimal performance is the deciding factor?
-Attach a hard drive to an internal SATA port.
28
Why does a technician wear an antistatic wrist strap?
-to prevent damage to electronic components inside the computer
29
A technician uses an application to capture packets on the network. One such capture reveals the password that is used by a person in the classroom to initiate a Telnet session with a school network device. What recommendation could the technician make to the person who is using Telnet?
-If possible, enable the network device to use SSH instead of Telnet.
30
Which Windows protocol enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?
-Remote Desktop Protocol
31
A technician is compiling a company computer support training manual. One of the utilities that is described in the manual is Sysprep. What is the purpose of this utility?
-It prepares a computer for imaging.
32
A user wants to upgrade the video adapter in a computer. What is the first issue the user should consider when selecting a newer video adapter?
-Is there an available compatible expansion slot on the motherboard?
33
A customer requires a computer storage system that uses no more than two drives to provide drive redundancy and the highest possible performance. Which type of RAID should the technician install?
-RAID level 0 – data striping
34
Which would be a reason to update the BIOS of a computer?
-A computer being prepared for an upgrade is found to lack support for newer hardware devices
35
Which statement best describes how telephone calls are carried over data networks and the Internet?
-Analog voice signals are converted into digital information that is transported in IP packets
36
Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.)
-The unattend.txt file is corrupted
-The network shared folder that holds the OS files is not accessible.
37
A user on the network needs to be able to add and remove files in a shared folder on an NTFS-formatted server. Users should never be allowed to assume ownership of the shared folder. Which permission should the administrator assign to the user?
-modify
38
A technician is working on a networked computer that has an IP address of 169.254.25.66 and no Internet access. What could the technician do to remedy the problem?
-Reload TCP/IP on the computer.
A user calls the help desk to report that a PC displays an error message on the screen that indicates certain system files are missing or corrupted. The computer technician suspects that some system files have been accidentally deleted or that the system files are corrupted. Which command should the computer technician perform on the PC to restore protected system files with known good versions?

  • defrag
  • msconfig
  • chkdsk
  • sfc /scannow
  • find this question

7. Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
*Security Key Fob.
13. A technician has installed new RAM in a laptop. When restarted the laptop emitted a long beep. What are two possible causes and solutions for this problem? (Choose two.)
*The new RAM is defective and must be replaced
*Something about it not being installed properly
21. A laptop less than six months old shuts down after about 30 minutes of operation. When the AC power adapter is connected, the laptop continues to shutdown after a short period of operation each time the laptop is restarted. What should be recommended as a solution?
*Something about hard surface and Ventilation
24. A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first?
*something like Video connector is disabled
33. A customer requires a computer storage system that uses no more than two drives to provide drive redundancy and the highest possible performance. Which type of RAID should the technician install?
*Raid 1 – Data mirroring
36. Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.)
*The network shared folder that holds the OS files is not accessible.
*Something about PXE Nic card.
38. A technician is working on a networked computer that has an IP address of 169.254.25.66 and no Internet access. What could the technician do to remedy the problem?
*Something like Run the ipconfig /renew
1
What is the purpose of wearing an antistatic wrist strap?
– to equalize the electrical charge between the user and the equipment
2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
– D
3
Fans that are used to help cool a system are commonly placed on which two components? (Choose two.)
– video card
– CPU
4
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
– Create a restore point.
5
What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)
– Internet access
– VPN client
6
An employee is receiving e-mail from unknown banks asking for username and password information. Which type of security attack is the employee experiencing?
– phishing
7. Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
*Security Key Fob.
8
The ABC Company sales force has been provided with smartphones and portable printers as shown in the graphic. Which two short-range technologies can support these types of devices? (Choose two.)
– Bluetooth
– Infrared
9
Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.)
– Disabling SSID broadcasts.
– Configuring MAC address filtering.
10
What is the issue if the status of a hard disk drive shows as “Unreadable” in the Disk Management utility?
– The drive has input/output errors, has a hardware failure, or is corrupt.
11
A technician needs to stop the print spooler on a Windows XP computer because the printer has failed. Which set of commands should the technician follow?
– Choose Start > Control Panel > Administrative Tools >Computer Management. Choose Services.
12
After checking that a new ink jet printer has new ink cartridges, that dry paper has been installed as recommended by manufacturer, and that the latest printer driver has been installed, a technician notes that the printer still fails to produce any output. Which three actions could possibly resolve this problem? (Choose three.)
– Check and secure the cables.
– Set the printer to Resume Printing.
– Ensure that the printer is powered on.
13. A technician has installed new RAM in a laptop. When restarted the laptop emitted a long beep. What are two possible causes and solutions for this problem? (Choose two.)
*The new RAM is defective and must be replaced
*Something about it not being installed properly
14
A technician has received several reports from employees about receiving e-mail from websites that request private bank information. Which type of security should be implemented to block employees from accessing these suspicious websites?
– phishing protection
15
A user is experiencing problems with a new removable external drive. What two checks should a technician perform to ensure that a removable external drive will be recognized by a computer? (Choose two.)
– Ensure that the correct drivers are installed.
– Check that the external ports are enabled in the BIOS settings.
16
A temporary user is trying to log in to a computer that the same user used last month, but now is unable to complete the login process. What are two possible causes of the failed login? (Choose two.)
The user does not have the rights to log in.
– The user account has been disabled.
– The user is using an incorrect username or password.
17
A network technician is installing network service in a new office. What is the distance limitation of a single data run for UTP cabling without adding networking devices?
– 330 ft (100 m)
18
What could be the possible solution to the Windows Vista search feature taking longer than expected to find results?
– Change the settings of the Index service in the Advanced Options panel.
19
What is the purpose of the setupmgr.exe file?
– It helps prepare an answer file to automate the installation of Windows XP.
20
A computer had updates installed and was rebooted. Nothing is displaying on the monitor that is connected to the computer. What could the technician do to reset the monitor settings?
– Use the F8 key.
21. A laptop less than six months old shuts down after about 30 minutes of operation. When the AC power adapter is connected, the laptop continues to shutdown after a short period of operation each time the laptop is restarted. What should be recommended as a solution?
*Something about hard surface and Ventilation
22
Which external connection technology would a technician choose for a customer who wants to connect a device capable of a data transfer rate of 700 Mb/s to a computer?
– IEEE 1394b (Firewire)
23
A Windows XP computer that once had three operating systems installed now has only one operating system. However, when the computer boots up, the user is still presented with a choice between the old systems and XP. Which path allows the user to make changes to the BOOT.INI file?
– Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab. Click Settings in the Startup and Recovery area. Click Edit.
24. A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first?
*something like Video connector is disabled
25
What is different about the default location for user files in Windows Vista compared to Windows XP?
– The default location for user files in Windows Vista is within a user-specific subfolder in the Users folder.
26
In a networking class, the instructor tells the students to ping the other computers from the command prompt. Why do all pings in the class fail?
-The Windows firewall is blocking the ping.
27
Refer to the exhibit. A customer purchased a computer three years ago and needs to add a second hard drive. The computer has the internal and external ports listed in the exhibit. Which solution would be the best if optimal performance is the deciding factor?
-Attach a hard drive to an internal SATA port.
28
Why does a technician wear an antistatic wrist strap?
-to prevent damage to electronic components inside the computer
29
A technician uses an application to capture packets on the network. One such capture reveals the password that is used by a person in the classroom to initiate a Telnet session with a school network device. What recommendation could the technician make to the person who is using Telnet?
-If possible, enable the network device to use SSH instead of Telnet.
30
Which Windows protocol enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?
-Remote Desktop Protocol
31
A technician is compiling a company computer support training manual. One of the utilities that is described in the manual is Sysprep. What is the purpose of this utility?
-It prepares a computer for imaging.
32
A user wants to upgrade the video adapter in a computer. What is the first issue the user should consider when selecting a newer video adapter?
-Is there an available compatible expansion slot on the motherboard?
33. A customer requires a computer storage system that uses no more than two drives to provide drive redundancy and the highest possible performance. Which type of RAID should the technician install?
*Raid 1 – Data mirroring
34
Which would be a reason to update the BIOS of a computer?
-A computer being prepared for an upgrade is found to lack support for newer hardware devices
35
Which statement best describes how telephone calls are carried over data networks and the Internet?
-Analog voice signals are converted into digital information that is transported in IP packets
36. Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.)
   *The network shared folder that holds the OS files is not accessible.
   *Something about PXE Nic card.
37
A user on the network needs to be able to add and remove files in a shared folder on an NTFS-formatted server. Users should never be allowed to assume ownership of the shared folder. Which permission should the administrator assign to the user?

  • -modify

38. A technician is working on a networked computer that has an IP address of 169.254.25.66 and no Internet access. What could the technician do to remedy the problem?

  • *Something like Run the ipconfig /renew

6
A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship?

  • USB 2.0 is forty times as fast as USB 1.1.


***
What is the purpose of an IRQ?


  • Request information from the CPU.









3
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?


  • ping of death



4
A customer reports poor telephone communications when using a copper telephone line that also has a DSL service. What is the most likely cause of the problem?


  • The DSL filter is faulty or not connected.



5
Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration?


  • F8
  • 6






Refer to the exhibit. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless network. The wireless NIC is enabled and the wireless network configuration settings are correct. Which key would be used in conjunction with the Fn key to enable the wireless connection?


  • F7



7
Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display?


  • Choose Start > Control Panel > Administrative Tools > Performance area > VMem



8
What are the four layers in the TCP/IP reference model?


  • application, transport, internet, network access



9
A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?


  • SSH



10
Which type of memory is used for cache memory?


  • SRAM



11
Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.)


  • DDR SDRAM
  • SDRAM



12
What approach should a technician take when receiving a call from a stressed customer?


  • Ask the customer to hold, and then wait five minutes for the customer to calm down.



13


Refer to the exhibit. Which type of device uses the connector shown in the graphic?


  • DVD drive



14
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?


  • The power supply has sufficient wattage to support all components inside the computer.



15
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?


  • peer-to-peer






16
Which are three steps in the laser printing process? (Choose three.)


  • fusing
  • writing
  • transferring



17
Which option is the most secure type of user authentication?


  • fingerprint scanner



18
What is the purpose of Windows Vista 64-bit Kernel Patch Protection?


  • It prevents the use of 32-bit drivers with the 64-bit Visa operating system.



19
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?


  • Click on the Safely Remove Hardware icon in the system tray then on the device.



20
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)


  • Disconnect the power cord.



  • Remove any batteries.



21
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?


  • Disk Management



22
Which port is used only for input?


  • PS/2



23
A technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution was most likely missed when the operating system was first installed?


  • A password was not assigned to the default administrator account.



24
What is the logical topology used for the Ethernet architecture?


  • bus



25
Once a technician understands a customer complaint, it is common to ask close-ended questions. Which question is a close-ended one?


  • Is this the first time the error occurred?



26
Which three customizable properties are available when right-clicking the Windows XP My Computer desktop icon and selecting Properties? (Choose three.)


  • virtual memory settings
  • automatic updates settings
  • computer name



27
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?


  • The technician occasionally confirmed an understanding of the problem.






28
A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance?


  • Download drivers and utilities from the manufacturer web site.



29
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?


  • NTFS



30
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?


  • Uninstall and reinstall the printer driver.



31
A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter?


  • expansion slot type



32
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?


  • Run a System Restore from the last restore point.






33
Why do mobile devices such as laptop computers use specially designed CPUs?


  • They consume less power.



34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?


  • Increase the resolution of the scanner.



35
A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?


  • Clean the air vents.



36
Which power management method offers the most power management features?


  • ACPI



37
A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two materials should be used to clean the RAM module? (Choose two.)

  • isopropyl alcohol
  • lint-free swab



38
A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?


  • 2 primary, 1 active, 1 extended, 3 logical






39
Which two file systems are available for selection during installation of Windows XP? (Choose two.)


  • FAT32



  • NTFS



40
What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a motherboard?


  • to attach the heat sink firmly to the CPU



41
A technician is troubleshooting a problem where the user claims that access to the Internet is not working, but that there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?


  • The router that connects this network to other networks is down.



42
Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing?


  • social engineering



43


Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?


  • Check the printer cabling and power.



44
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?


  • Create a restore point.



45
Which network protocol is used to automatically assign an IP address to a computer on a network?


  • DHCP



46
What is the default subnet mask for a Class A network?


  • 255.0.0.0



47
A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)


  • Individual users are in control of their own computers and network resources.



  • Data resources and access are centrally controlled.



48
What do the terms refresh rate, interlace, and aspect ratio explain?


  • image properties of a monitor



49
Where in Windows XP can the shutdown, hibernate, and standby modes be configured?


  • Start > Control Panel > Power Options



50
What must be done before a technician cleans a very dirty LCD screen on a laptop?


  • Remove the battery.



51
Which three things should be investigated first when troubleshooting a printer? (Choose three.)


  • equipment power



  • low-ink warning



  • out of paper



52
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?


  • Cancel the jobs in the printer queue.

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